Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with an offshore casino site? We'd like to hear from it. This page explains the best way to reach us and what we can (and can't) help with.
How to reach us
The quickest way to contact the Aussie Online Casinos team is by email at [email protected]. We read every message and aim to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include:
- The name of the casino or bonus offer you're asking about, if relevant
- A clear summary of your question, correction or feedback
- Any dates or screenshots that support what you're describing, if it relates to an issue with a specific site
What we can help with
We cover Australian-facing online casinos, including their licensing details, pokies and table game libraries, live dealer rooms, payment options and — a particular focus of ours — welcome bonuses and free spins offers. If you've noticed a free spins deal that's changed, expired, or doesn't match what we've listed, let us know so we can look into it and keep our pages accurate.
We're also happy to hear general feedback on how the site reads, whether our comparisons were useful, or where you think we could explain something more clearly.
What we can't do
We're an independent review and comparison site, not a casino operator. That means we can't process withdrawals, resolve account disputes, verify your identity documents, or credit a bonus to your account. Those matters sit with the casino itself, and each operator listed on our About Us page has its own support channels for exactly this kind of request.
If a gambling habit is becoming difficult to manage, our team can point you toward help, but we're not a substitute for professional support. Our Responsible Gambling page lists tools and Australian support services worth knowing about, whether for yourself or someone close to you.
Before you write in
A fair few questions we receive are already answered elsewhere on the site. If you're after details on how bonus wagering requirements work, which payment methods suit Australian players, or how we assess and rank casinos, it's worth checking our existing reviews first. For anything about our review process, eligibility or site policies more broadly, our Terms and Conditions page and About Us page cover the background.
A note on commercial relationships
Aussie Online Casinos may earn a commission when readers sign up through links on this site, including offers listed for casinos such as VegasNow, Wincrown or Casea. This never affects how we rank or describe an operator, and it doesn't change the answer we give when you contact us with a question or concern.
Getting a reply
We try to keep things simple: one inbox, read by real people, with no automated ticketing maze to work through. If your enquiry needs to be redirected — say, to a casino's own support team, or to a responsible gambling service — we'll point you in the right direction rather than leave you waiting on us.